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Shipping & Returns

Shipping & Returns

Shipping Policy

All orders received before 2:30pm on weekdays are processed and dispatched the same day. Delivery is by Royal Mail tracked and may require a signature on delivery. You will receive an email to confirm the order details and you should expect to receive your order within 2-4 working days. If you have not received your order by then please either email customer.service@lochraincandles.com or call 01324 217327

 

We want your order to arrive in perfect condition. However, if there is any damage to your order please either email customer.service@lochraincandles.com or call 01324 217327. Ultimately the courier is responsible for damage in transit, however, it is really important to us that you have a great experience with us so please contact us for further guidance and information.

 

If you are an international customer please email customer.service@lochraincandles.com for details of international fulfillment.

Return & Exchange Policy

If for any reason you are not satisfied with your order, please either email customer.service@lochraincandles.com or call 01324 217327 to arrange a return or exchange. We offer a 30 day period for returns and it is our policy not to charge you for return postage. Once your return has been received you can expect the refund to be processed within 5 business days.

Privacy & Safety

We take our customer's privacy and safety very seriously. So, you can read about our detailed privacy and safety policy here.